Toshiba Satellite L750D - Manual (Page 141)

User’s Manual 8-10
Troubleshooting
Open the disc tray and make sure the
CD/DVD/Blu-ray Disc™ is properly seated. It
should lie flat with the label facing up.
A foreign object in the disc tray could block laser
light from reading the CD/DVD/Blu-ray Disc™.
Make sure there is no obstruction. Remove any
foreign object.
Check whether the CD/DVD/Blu-ray Disc™ is
dirty. If it is, wipe it with a clean cloth dipped in
water or a neutral cleaner. Refer to the Media
care section in Chapter 4 for details on cleaning.
Some CD/DVD/Blu-
ray™ discs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs. Check
the CD/DVD/Blu-ray™ discs documentation.
Check the type of CD/DVD/Blu-ray Disc™ you
are using. The drive supports:
Blu-ray™ Writer/
Blu-ray™ Combo: BD-ROM, BD-ROM
DL, BD-R, BD-R DL,
BD-RE, BD-RE DL
DVD-ROM: DVD-ROM, DVD-
Video, DVD-R,
DVD-RW, DVD+R,
DVD+RW, DVD-
RAM
CD-ROM: CD-DA, CD-Text,
Photo CD
(single/multi-
session), CD-ROM
Mode 1, Mode 2,
CD-ROM XA Mode 2
(Form1, Form2),
Enhanced CD (CD-
EXTRA),
Recordable disc: CD-R, CD-RW,
DVD-R, DVD-R DL,
DVD-RW, DVD+R,
DVD+R DL,
DVD+RW, DVD-
RAM, BD-R, BD-R
DL, BD-RE, BD-RE
DL
Problem Procedure