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Technical assistance and support, Troubleshooting/technical assistance and support – Olympus DS-2500 User Manual

Page 62

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Symptom

Probable cause

Action

Unable to set index
marks

The maximum number of index marks (32) has
been reached.

Erase unnecessary index marks (

☞ P.38).

The file is locked.

Unlock the file from the file menu (

☞ P.42).

The SD card is locked.

Unlock the SD card lock.

Cannot recharge

[Battery] is set to [Alkaline].

When using the supplied rechargeable bat-
teries, set the battery setting to [Ni-MH]. Also,
please avoid using the batteries outside the
recommended temperature range (

☞ P.13, P.16).

You have not pressed the PLAY/OK button.

When using the USB connection, follow the
confirmation display and press the PLAY/OK
button.

[USB Class] is set to [Composite].

Stop the operation on the recorder. Charge will
start 1 minute after the end of the operation.

Please close the applications in use.

Cannot find the
recorded file

Wrong folder.

Switch to the right folder (

☞ P.36).

Cannot connect to
a PC

Sometimes a connection cannot be made with
some PCs running Windows XP or Vista.

You need to change the PC’s USB settings. See
DSS Player Online help for details (

☞ P.55).

Technical assistance and support

The following are contact information for technical support for Olympus recorders and software only.

s Technical Hotline Number in the U.S. and Canada

1-888-553-4448

s User Support E-mail address in the U.S. and Canada

[email protected]

s Technical Hotline Number in Europe

Toll free number: 00800 67 10 83 00
available for Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxemburg, Netherlands, Norway,
Portugal, Spain, Sweden, Switzerland, United Kingdom
Charged numbers for the Rest of Europe

+ 49 180 567 1083

+ 49 40 23773 4899

s User Support E-mail address in Europe

[email protected]

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Troubleshooting/Technical assistance and support

Troubleshooting/

Technic

al assistance and suppor

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