AEG Eclipse 10 - Manual (Page 28)

15. TROUBLESHOOTING
15.1 ALWAYS check that:
tYou have followed all the steps listed in the user guide to install and set up your telephone.
tAll connectors are securely inserted into their sockets.
tMains power for the base unit is switched on at the socket.
tThe handset’s batteries are correctly and securely installed and are sufficiently charged.
15.2 Everyday use
“I cannot make or answer calls”
tIf the handset’s display is blank, it may have been switched off. Press and hold
on the Handset to
switch it back on.
tCheck that the base unit’s mains power adapter is plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone – not just for charging the handset batteries.
tMake sure that you are using the telephone line cable supplied with your phone. Other telephone line
cables might not work.
tMove the handset closer to the base unit.
tCheck the Battery Level symbol on the display. If it is low, put the handset back on the base unit or
charging pod to recharge the batteries.
t Switch off the power at the mains socket, wait for a short while and then switch it back on. This may solve
the problem.
“I cannot make calls”
tIf the handset display shows KEYS LOCKED, press and hold * to unlock it before you make a call.
tOnly one handset (or the base unit) can be connected to an external line at a time. If the handset display
shows, the base is already being used by either the answering machine or another handset.
“When I press on the keys, nothing happens”
tMake sure that the batteries are fitted in your handset. If the Battery Level symbol on the display shows
‘low’, put your handset back on the base unit or charging pod to charge.
“When I key in a number, it appears on the display, but I cannot make an external call”
tTry a different position for the base unit – somewhere higher if possible, or further away from other
electrical equipment.
“The phone does not ring”
tCheck that the base unit’s mains power adapter is plugged in and power is switched on.
tThe base unit needs mains power for normal operation of the phone – not just for charging the batteries.
tMake sure that you are using the telephone line cable that was supplied with your phone.
tMake sure that the ringer volume settings are not set to off. Increase the ringer volume settings.
“My call was cut off when I went out of range. Now I can’t use my handset.”
tMove the handset closer to the base unit before you try to make a call again.
“There is interference and noise on the line”
tMove the handset closer to the base unit, or to a different position.
tTry moving the base unit away from other electrical equipment, such as a television or a computer.
tYou’ll get the best reception if you place the base unit as high as possible. For example, in a two-floor
building, the first-floor landing is an ideal place.