Xerox WorkCentre C2424-5979 - Manual (Page 13)

Managing Your System
WorkCentre® C2424 Copier-Printer
1-13
PhaserSMART
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your system to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
To access PhaserSMART Technical Support:
1. Open your browser and go to www.phaserSMART.com .
2. Enter your system’s IP address in the browser window.
3. Follow the instructions on the screen.
PrintingScout
PrintingScout is a tool that is installed with your Windows printer driver. It automatically
checks the printer status when you send a print job. If the printer is unable to print your job,
PrintingScout automatically displays a message on your computer screen to let you know that
the printer needs attention. The message also explains how to fix the problem.
Note
PrintingScout is available from the Windows printer driver for printer connected to the
network via TCP/IP.