Lenovo M490s notebook - Manual (Page 58)

The hard disk drive does not work.
Enter the BIOS program. Select Startup ➙ Boot. Ensure that the hard disk drive is on the Boot priority
order list. If it is on the Excluded from boot order list, this indicates that it has been disabled. Select
the entry for the hard disk drive on the Excluded from boot order list and press Shift+1 to move it to
the Boot priority order list.
OneKey Recovery Pro program problems
Print these instructions first.
Backup cannot be made.
Ensure that:
• You are using a Windows operating system.
• There is enough space on your hard disk drive to store the backup data.
Fail to restore the system partition to the factory default state.
The cause might be that the partition properties such as the size or the capacity of your system has been
modified.
A password problem
Print these instructions first.
I forgot my password.
Do any of the following:
• If you forget your user password, take your computer to a Lenovo authorized service technician or a
marketing representative to have the password changed.
• If you forget your hard disk drive password, you have to replace the hard disk drive by contacting a
Lenovo authorized service technician or a marketing representative. Proof of purchase is required, and
a fee will be charged for the parts and service.
• If you forget your supervisor password, a Lenovo authorized service technician cannot reset your
password. You have to replace the system board by contacting a Lenovo authorized service technician
or a marketing representative. Proof of purchase is required, and a fee will be charged for the parts
and service.
A sound problem
Print these instructions first.
No sound can be heard from the speaker even when the volume is turned up.
Ensure that:
• The mute function is off.
• The headphone jack is not used.
• Speakers are selected as the playback device.
Other problems
Print these instructions first.
44 User Guide