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Lenovo IdeaPad S9e -FR User Manual

Page 87

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Note:

All

warranted

parts

contain

a

7-character

identification

in

the

format

FRU

XXXXXXX

v

Identification

of

software

problem

sources

v

Configuration

of

BIOS

as

part

of

an

installation

or

upgrade

v

Changes,

modifications,

or

upgrades

to

device

drivers

v

Installation

and

maintenance

of

network

operating

systems

(NOS)

v

Installation

and

maintenance

of

application

programs

To

determine

if

your

machine

is

in

warranty

and

when

the

warranty

expires,

go

to

Lenovo,

and

click

Warranty

,

then

follow

the

instructions

on

the

screen.

For

the

terms

and

conditions

of

the

Lenovo

Limited

Warranty

that

applies

to

your

Lenovo

hardware

product,

see

Appendix

A,

“Warranty

information,”

on

page

119.

If

possible,

be

near

your

computer

when

you

make

your

call

in

case

the

technical

assistance

representative

needs

to

help

you

resolve

a

computer

problem.

Please

ensure

that

you

have

downloaded

the

most

current

drivers

and

system

updates,

run

diagnostics,

and

recorded

information

before

you

call.

When

calling

for

technical

assistance,

please

have

the

following

information

available:

v

Machine

Type

and

Model

v

Serial

numbers

of

your

computer,

monitor,

and

other

components,

or

your

proof

of

purchase

v

Description

of

the

problem

v

Exact

wording

of

any

error

messages

v

Hardware

and

software

configuration

information

for

your

system

The

telephone

numbers

for

your

Customer

Support

Center

location

are

located

in

the

“Worldwide

telephone

list”

on

page

81

section

of

this

guide.

Chapter

6.

Getting

help

and

service

79

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