Lenovo IdeaPad S9e -FR - Manual (Page 63)

Battery problems
Problem: The battery pack cannot be fully charged by the power-off method in the standard
charge time for your computer.
Solution: The battery pack might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery pack is in the computer.
3. Connect the AC adapter to the computer and let it charge.
If the battery pack cannot be fully charged in 24 hours, use a new battery pack.
Problem: The battery pack cannot be charged.
Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it
from the computer and allow it to cool to room temperature. After it cools, reinstall
it and recharge the battery. If it still cannot be charged, have it serviced.
Problem: The computer does not operate with a fully charged battery.
Solution: The surge protector in the battery might be active. Turn off the computer for one
minute to reset the protector; then turn on the computer again.
Problem: The computer shuts down before the battery status indicator shows empty.
-or-
The
computer operates after the battery status indicator shows empty.
Solution: Discharge and recharge the battery.
Chapter 4. Troubleshooting 55