Kodak HERO 3.1 - Manual (Page 25)

Troubleshooting
www.kodak.com/go/aiosupport 19
Printer not
detected ■ Make sure that your printer is plugged in and turned on.
■ If you are using a USB cable, make sure that:
– it is a USB 2.0 high-speed cable.
– it is connected to both your printer and your computer.
– you restart the computer if the USB cable was
disconnected from the printer then reconnected, or if
power to the printer was interrupted.
■ If you are using a wireless connection, make sure that:
– the printer is connected to your wireless network.
To check:
a On the printer, press Home.
b Press to select Network Settings, then
press OK.
c Press to select View Network
Configuration, then press OK.
d Make sure that the Active Connection Type is Wi-Fi,
and that the IP Address is not 0.0.0.0.
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing
the services needed for your printer.
For more information, go to www.kodak.com/go/inkjetnetworking.
Problem Possible Solutions