Kodak HERO 5.1 User Manual
Page 28
Troubleshooting
22
www.kodak.com/go/aiosupport
Printhead
carriage jam
■
Open the access door and clear any obstructions.
■
Check that the printhead and ink cartridges are installed
correctly. (The printhead and ink cartridges are installed
correctly when you hear them click into place.)
Print quality
■
For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
■
Make sure the paper is loaded correctly. (
For more help, go to
.
Ink cartridge errors
■
Check that KODAK Ink Cartridge(s) are installed. Do not use
non-Kodak brand or refilled ink cartridges.
■
Remove, then install the cartridges again. Make sure the
cartridges click into place.
Paper jam
■
Open the printer access door and gently remove any paper
from inside the printer.
■
Remove the duplexer and check for paper in the rear-access
cleanout area; gently remove any paper from inside the
printer.
■
Make sure the paper in the tray is free of tears or creases.
■
Make sure you do not overload the paper tray.
For more help, go to
.
Error codes/messages
, then type your error
code or message.
Problem
Possible Solutions