Vollrath SO212 - Manual (Page 23)

17
SECTION 4
TROUBLESHOOTING
PROBLEM
1. Power to freezer is off. 1. Supply power to freezer.
2. Fuse or circuit if blown or tripped. 2. Replace or reset.
3. Freeze-up (auger will not turn). 3. Turn Power OFF-ON switch to OFF for 15
minutes, then restart.
4. Front door not in place. 4. Assemble front door in place.
1. Freezer has been left in the CLEAN mode for
more than 20 minutes.
1. Let light flash for 10 minutes, then place the
Power OFF-ON switch to the OFF position to
reset.
2. CLEAN switch has been activated 3 times
within 10 seconds.
2. Leave Power OFF-ON switch in the ON position
for 10 minutes, then place the switch to the
OFF position to reset.
1. No mix in hopper. 1. Fill hopper with mix
2. Mix inlet regulator not allowing mix to flow into
barrel.
2. Remove mix inlet regulator, clean, sanitize, and
replace.
3. Sensor problem. 3. Call distributor for service.
1. Temperature setting is too cold. 1. Readjust. Call distributor for service.
2. Push to freeze switch failure. 2. Call distributor for service.
3. Spigot switch failure. 3. Call distributor for service.
4. Reduced air flow. 4. Check for proper air flow through the condenser
5. Refrigeration problem. 5. Check system. Call distributor for service.
1. Product is being dispensed when the PUSH TO
FREEZE light is illuminated red.
1. Press the PUSH TO FREEZE push button.
Wait until the green light illuminates before
dispensing.
2. No vent space for free flow of cooling air. 2. A minimum of 3" of vent space required.
3. Air temperature entering condenser is above
100°F.
3. Change location or direct hot air away from
freezer.
4. Condenser is dirty. 4. Clean condenser.
5. Temperature setting too warm. 5. Readjust. Call distributor for service.
6. Stabilizers in mix are broken down. 6. Remove mix, clean, sanitize and restart with
fresh mix.
7. Auger is assembled wrong. 7. Remove mix, clean, reassemble, sanitize and
restart freezer.
8. Reduced air flow. 8. Check for proper air flow through the
condenser.
9. Refrigeration problem. 9. Check system. Call distributor for service.
1. Small portions are being dispensed in a short
time.
1. Allow freezer to sit idle for 5 minutes before
dispensing.
2. Temperature setting is too cold. 2. Readjust. Call distributor for service.
3. Line voltage fluctuating. 3. Call distributor for service.
1. No mix in hopper. 1. Fill hopper with mix.
2. Mix inlet regulator tube is plugged. 2. Unplug, using small sanitized brush.
3. Special mix inlet regulator needed for mix being
used.
3. Order special mix inlet regulator.
4. Drive motor overload tripped. 4. Automatic reset. Wait 15 to 30 minutes.
5. Drive belt failure. 5. Replace drive belt.
6. Freeze-up. (Auger will not turn.) 6. Turn Power OFF-ON switch to the OFF position
for 15 minutes, then restart.
REMEDY POSSIBLE CAUSE
Product does not
dispense.
Product is too thin.
Freezer does not
run.
Freezer will not shut
off.
Product is too thick.
Freezer does not
run, PUSH TO
FREEZE light
flashes in sequence
Freezer does not
run, PUSH TO
FREEZE light
flashes in sequence
of four.