TurboChef Technologies G5 - Manual (Page 34)

28 TrOuBLeSHOOTING
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the
oven may be experiencing. Please attempt the recommended action before calling Customer Support
(800.90TURBO / +1 214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO,
+1 214.379.6000).
NOTE: The fault codes listed on page 29 will terminate a cook cycle upon discovery.
WARNING: When troubleshooting the issues below, the food, oven, and oven door are hot!
Issue Possible Cause(s) resolution
No power to
oven. - Oven is not plugged in.
- Main circuit breaker is tripped. - Plug the oven in.
- Verify the wall circuit breaker is on. Reset
the breaker, then power the oven back on.
Oven is not
warming up
properly.
- Oven is in the Off state.
- Door is not closed.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Touch the “Power” icon.
- Close the cook cavity door.
- Place the oven in the off state and unplug
the oven – leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and touch the “Power” icon.
- Press the button located beneath the
display (near the USB port) to reset the
high-limit thermostat.
Display reads
“Oven Door
Open” and alarm
sounds.
- Food obstruction preventing
door from closing.
- Oven door is open.
- Door switches are out of
alignment.
- Open the door and remove the obstruction.
- Open and close the door several times.
- Call Customer Support.
Oven is not
cooking properly.
- Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Incorrect item was selected for
the product.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Product out of specification.
- Clean the oven following the cleaning
instructions on pages 5-6.
- Ensure the correct food group and/or
item was selected.
- Ensure the product was in the correct
state before being placed in the oven.
- Ensure the product is exactly the same
weight/size as the typical product.