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Troubleshooting – TurboChef Technologies Encore EN User Manual

Page 23

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TROU

bLES
h

OOTING

17

Troubleshooting

The following is a list of fault codes and error messages, along with the possible problem(s) that
the oven may experience. Please attempt the recommended action before calling Customer Support
(800.90Turbo, +1 214.379.6000) or your Authorized Distributor.

If any fault or error message occurs that is not listed below, contact Customer Support (800.90Turbo,
+1 214.379.6000).

NoTE:

Any fault codes listed in

bold

will terminate a cook cycle upon discovery. F6 will not terminate a

cook cycle; however, it will alert the user of a possible air circulation problem.

WArNING: Food, oven door, and oven cavity are hot! use extreme caution when troubleshooting
the issues below.

Issue

Possible Cause(s)

Resolution

No power to
oven.

- oven is not plugged in.
- Main circuit breaker is tripped.

- Plug the oven in.
- Verify the wall circuit breaker is on. reset

the breaker, then power the oven back on.

oven is not

warming up
properly.

- oven is in the off state.
- Door is not closed.
- oven has been switched off at

the main circuit breaker.

- High-limit thermostat tripped

- Press the “on/off” key.
- Close the cook cavity door.
- Place the oven in the off state and unplug

the oven – leave for two minutes. re-plug

in the oven, switch on the isolator/main

power supply, and press “on/off” key.

- Press the button located on the oven rear

wall (near the power cord) to reset the

high-limit thermostat.

Display reads

“oven Door
open” and alarm
sounds.

- Food obstruction preventing

door from closing.

- oven door is open.
- Door switches are out of
alignment.

- open the door and remove the obstruction.

- open and close the door several times.
- Call Customer Support.

oven is not cook-

ing properly.

- oven is not clean. (Large

deposits of grease, carbon, or

food debris dilute the

microwave.)
- Incorrect group and/or item name
was selected for the product.
- Product was not cooked from

correct starting state (for

example, chilled or frozen).

- Product out of specification.

- Clean the oven following the cleaning

instructions on pages 5-6.

- Ensure the correct food group and/or

item was selected.

- Ensure the product was in the correct

state before being placed in the oven.

- Ensure the product is exactly the same

weight/size as the typical product.