TurboChef Technologies Encore EN - Manual (Page 23)

TROU
bLES
h
OOTING
17
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that
the oven may experience. Please attempt the recommended action before calling Customer Support
(800.90Turbo, +1 214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90Turbo,
+1 214.379.6000).
NoTE: Any fault codes listed in bold will terminate a cook cycle upon discovery. F6 will not terminate a
cook cycle; however, it will alert the user of a possible air circulation problem.
WArNING: Food, oven door, and oven cavity are hot! use extreme caution when troubleshooting
the issues below.
Issue Possible Cause(s) Resolution
No power to
oven. - oven is not plugged in.
- Main circuit breaker is tripped. - Plug the oven in.
- Verify the wall circuit breaker is on. reset
the breaker, then power the oven back on.
oven is not
warming up
properly.
- oven is in the off state.
- Door is not closed.
- oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Press the “on/off” key.
- Close the cook cavity door.
- Place the oven in the off state and unplug
the oven – leave for two minutes. re-plug
in the oven, switch on the isolator/main
power supply, and press “on/off” key.
- Press the button located on the oven rear
wall (near the power cord) to reset the
high-limit thermostat.
Display reads
“oven Door
open” and alarm
sounds.
- Food obstruction preventing
door from closing.
- oven door is open.
- Door switches are out of
alignment.
- open the door and remove the obstruction.
- open and close the door several times.
- Call Customer Support.
oven is not cook-
ing properly.
- oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Incorrect group and/or item name
was selected for the product.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Product out of specification.
- Clean the oven following the cleaning
instructions on pages 5-6.
- Ensure the correct food group and/or
item was selected.
- Ensure the product was in the correct
state before being placed in the oven.
- Ensure the product is exactly the same
weight/size as the typical product.