AT&T E5828B - Manual (Page 55)

52
Appendix
Troubleshooting
I get noise,
static, or weak
s i g n a l e v e n
when I’m near
the base • Other electronic products can cause interference to your
cordless telephone. Try installing your telephone as far
away from the following electronic devices as possible:
wireless routers, radios, radio towers, pager towers, cel-
lular telephones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cord-
less telephones.
• Microwave ovens operate on the same frequency as
your telephone. It is normal to experience static on your
telephone while the microwave oven is operating. Do
not install this telephone in the same outlet or near a
microwave oven.
• If your telephone is plugged in with a modem or a surge
protector, plug the telephone (or modem/surge protec-
tor) into a different location. If this solves the problem,
re-locate your telephone or modem farther apart from
one another, or use a different surge protector.
• Relocate your telephone to a higher location. It will like-
ly have better reception when installed in a higher area.
• If the other telephones in your home are having the
same problem, the problem is in your wiring or local serv-
ice. Contact your local telephone company (charges may
apply).
• If you subscribe to DSL service and if you hear noise dur-
ing conversations and/or your caller ID features are not
functioning properly, install a DSL filter to the telephone
line between the base telephone and the telephone line
jack. Contact your DSL provider to obtain a DSL filter.
I h e a r o t h e r
calls while using
my telephone • Disconnect the telephone base from the telephone jack,
and plug in a different telephone. If you still hear other
calls, the problem is probably in your wiring or local
service. Call your local telephone company.
• If the cordless handset is in its charger and the CHARGE
light does not come on, refer to The CHARGE light is off
in this troubleshooting guide.