Troubleshooting – AT&T E5828B User Manual

Page 54

Appendix

Troubleshooting

M y c o r d l e s s
handset beeps
five times and
is not perform-
ing normally

• Make sure the power cord is securely plugged into the

base. Plug the telephone into a different, working elec-

trical outlet not controlled by a wall switch.

• Move the cordless handset closer to the telephone base.

You might have moved out of range.

• Reset the telephone base. Unplug the telephone’s elec-

trical power. Wait for 15 seconds then plug it back in.

Allow up to one minute for the cordless handset and base

to reset.

• Other electronic products can cause interference to your

cordless phone. Try installing your telephone as far away

from these types of electronic devices as possible: wire-

less routers, radios, radio towers, pager towers, cellular

telephones, intercoms, room monitors, televisions, per-

sonal computers, kitchen appliances and other cordless

telephones.

• If the other telephones in your home are having the

same problem, the problem is in your wiring or local

service. Contact your local telephone company (charges

may apply).

• Eliminate any background noise. Noise from a television,

radio or other appliance may cause the telephone to not

dial out properly. If you cannot eliminate the background

noise, first try muting the cordless handset before dialing,

or dialing from another room in your home with less

background noise.

The batteries
will not hold a
charge

• Charge the battery in the cordless handset for at least 16

hours. For optimum daily performance, return the cordless

handset to its charger when not in use.

• Make sure the handset is placed in the charger correctly.

The

CHARGE light on the charger should be on.

• If the cordless handset is in the charger but the

CHARGE

light is not on, refer to

The CHARGE light is off in this

section.

• It may be necessary to purchase a new battery, please

refer to the

Batteries section of this user’s manual.

• Your telephone might be malfunctioning. Please refer to

the

Limited warranty section of this user’s manual for

further instruction.