Support options – Sony PCG-SR33K User Manual
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Support Options
Refer to these resources in the order listed they are listed.
1
VAIO
®
Notebook User Guide and VAIO
®
Notebook Quick Start
The online VAIO
®
Notebook User Guide and printed VAIO
®
Notebook Quick Start provide you with information on how to
maximize your notebook capabilities and solve common problems. To access the online user guide, click Start on the
Windows
®
taskbar, select Help Center and VAIO Documentation. The printed quick start is supplied with your notebook.
2
Manuals and online help files that may accompany your preinstalled software
Most of the manuals for preinstalled software are located on your hard disk drive as online help files. You can access the
online help files from the Help menu in the specific application. A printed manual is available for some applications.
3
VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced diagnostic technology, Sony's VAIO
Support Agent runs scheduled protections of your applications, network settings, and other important software settings.
When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software
to any of the previously protected states.
4
Sony PC Support
Provides instant access to information on commonly encountered problems. Enter a description of your problem and the
Knowledge Database searches for the corresponding solutions online. You can access Sony PC Support at
5
Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can
use this automated service to request a list of available topics then select the topics that you want to receive. To contact
the Sony fax-on-demand service, call: 1-888-4-SONY-PC (1-888-476-6972).
6
Calling Sony Customer Support
Sony provides software support free of charge for 90 days after the original date of purchase. You can speak with a Sony
Customer Support Representative without using your notebook by calling: 1-888-4-SONY-PC (1-888-476-6972).
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