Sony SEP-30BTWHI - Manual (Page 25)

SEP-30BT 3-870-834-11(1) SEP-30BT 3-870-834-11(1)
If the player does not function as expected, try the following steps to resolve the problem.
1
Find the symptoms of the problem in the following troubleshooting tables, and
try the corrective actions listed.
2
Press the Reset button with a small pin or the like.
Even if you press the Reset button, stored music and motion data are retained. However,
playback settings (volume, stop position, normal/shuffle playback, etc.) may be reset to
the default setting.
3
Check for information about the problem in Rolly Choreographer.
4
Look for information about the problem on the website below.
For customers in the USA:
http://www.sony.com/rollysupport
For customers in Canada:
English http://www.sony.ca/ElectronicsSupport/
French http://fr.sony.ca/ElectronicsSupport/
5
If the approaches listed above fail to resolve the problem, consult your nearest
Sony dealer or Sony Service Center.
Troubleshooting
O
thers
By installing the latest firmware, you can add new functions and features to the player.
For details on the latest firmware and the updating method, visit the website below.
For customers in the USA:
http://www.sony.com/rollysupport
For customers in Canada:
English http://www.sony.ca/ElectronicsSupport/
French http://fr.sony.ca/ElectronicsSupport/
1
Download the update program to your computer from the home page of
the Rolly customer support.
Connect the player to your computer, and start the update program.
Follow the instructions of the update program.
The firmware will be updated.
Others
continued 
Updating the Firmware