Images are not copied correctly, Playmemories home cannot be installed, Playmemories home does not work correctly – Sony FDR-AX100 User Manual
Page 199: This product is not recognized by the computer, Black bands appear at the top and bottom of the, Lcdmonitor of the 4:3 tv

Black bands appear at the top and bottom of the LCD
monitor of the 4:3 TV.
This happens when viewing an image on a 4:3 TV. This is not a malfunction.
Troubleshooting
Troubleshooting
Copying/Connecting to other devices
Images are not copied correctly.
You cannot copy images using the HDMI cable.
An AV cable (sold separately) is not connected properly. Make sure that the cable is
connected to the input jack of the device.
You cannot copy XAVC S movies.
Troubleshooting
Troubleshooting
Connecting to a computer
PlayMemories Home cannot be installed.
An Internet connection is required to install PlayMemories Home.
Check the computer environment or installation procedure required to install PlayMemories
Home.
Troubleshooting
Troubleshooting
Connecting to a computer
PlayMemories Home does not work correctly.
Quit PlayMemories Home and restart your computer.
Troubleshooting
Troubleshooting
Connecting to a computer
This product is not recognized by the computer.
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