Axis Communications AXIS 223M - Manual (Page 55)

55 AXIS 223M - Troubleshooting
Emergency recovery procedure
If power to the camera is lost during the upgrade, the process will fail and the unit will
become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the
unit, follow the steps below. The serial number is found on the label attached to the bottom
of the camera.
1. UNIX/Linux - From the command line, type the following:
arp -s temp
ping -s 408
Windows - From a command/DOS prompt, type the following:
arp -s
ping -l 408 -t
2. If the unit does not reply within a few seconds, restart it and wait for a reply.
Press CTRL+C to stop Ping.
3. Open a browser and type in the camera’s IP address. In the page that appears, use
the Browse button to select the upgrade file to use, for example, axis223m.bin.
Then click the Load button to restart the upgrade process.
4. After the upgrade is complete (1-10 minutes), the unit will automatically restart
and show a steady green on the Power and Status LEDs and flashing green or
amber on the Network LED.
5. Reinstall the camera.
6. Windows - If you are using a DHCP server, type the following from a
command/DOS prompt:
arp -d
If the emergency recovery procedure does not get the camera up and running again, please
contact Axis support at www.axis.com/techsup/
Axis support
If you contact Axis support, please help us to help you solve your problems, by providing
the server report, the log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
The Log file is available from Setup > System Options > Logs & Reports. The Log file
records events in the unit since the last system restart and can be a useful diagnostic tool
when troubleshooting.