Warranty services, Cont.) – Spektrum SPMVR6007 User Manual
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Spektrum VR6007
7
Warranty Services
(cont.)
carton. Please note that original boxes may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is
accepted at our facility. An Online Repair Request is available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with instructions
for submitting your product for repair. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number where you can be
reached during business hours. When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief summary of the problem. A copy of
your original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a battery, please contact
the appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair or replacement decisions are at the
sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and
payment will be required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without notification. Repair estimates are
available upon request. You must include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for inspection or
repair, you are agreeing to Horizon’s Terms and Conditions found on our website under the
Repairs tab.
Country of
Purchase
Horizon Hobby
Address
Phone Number/
United States
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport@horizon
hobby.com
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport@horizon
hobby.com
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
sales@horizonhobby.
co.uk
Germany
Horizon Technischer
Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du
Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
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