Warranty and service contact information – Spektrum SPMAR12200 User Manual
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a Return Merchandise Authorization (RMA) number. Pack the Product securely us-
ing a shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via
a carrier that provides tracking and insurance for lost or damaged parcels, as Hori-
zon is not responsible for merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.horizonhobby.com under the
Support tab. If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting your prod-
uct for service. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief summary of the problem. A
copy of your original sales receipt must be included for warranty consideration. Be
sure your name, address, and RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt veri-
fying the proof-of-purchase date. Provided warranty conditions have been met,
your Product will be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be completed
and payment will be required without notification or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost. By submitting the
item for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon for service, you
are agreeing to Horizon’s Terms and Conditions found on our website http://www.
horizonhobby.com/Service/Request/.
Country of
Purchase Horizon Hobby
Address
Phone Number/
Email Address
United
States of
America
Horizon Service
Center
(Electronics
and engines)
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
877-504-0233
Online Repair Request:
visit www.horizonhobby.
com/service
Horizon Prod-
uct Support (All
other products)
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
877-504-0233
productsupport@
horizonhobby.com
United
Kingdom
Horizon Hobby
Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex,
CM18 7NS, UK
+44 (0) 1279 641 097
sales@horizonhobby.
co.uk
Germany
Horizon
Technischer
Service
Christian-Junge-
Straße 1, 25337
Elmshorn, Germany
+49 4121 46199 66
France
Horizon Hobby
SAS
14 Rue Gustave Eiffel
Zone d’Activité du
Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
infofrance@horizonhobby.
com
Warranty and Service Contact Information