Spektrum SPM1305 - Manual (Page 23)

23 SPEKTRUM TELEMETRY
If you as the purchaser or user are not prepared to accept
the liability associated with the use of this product,
you are advised to return this product immediately in
new and unused condition to the place of purchase.
Questions or Assistance
For questions or assistance, please direct your email to
[email protected], or call 877.504.0233
toll free to speak to a service technician.
Inspection or Repairs
If your product needs to be inspected or repaired, please call for a
Return Merchandise Authorization (RMA). Pack the product securely
using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon Hobby, Inc.
is not responsible for merchandise until it arrives and is accepted
at our facility. Include your complete name, address, phone number
where you can be reached during business days, RMA number,
and a brief summary of the problem. Be sure your name, address,
and RMA number are clearly written on the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Providing warranty conditions have
been met, your product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of Horizon Hobby, Inc.
Non-Warranty Repairs
Should your repair not be covered by warranty and the expense exceeds
50% of the retail purchase cost, you will be provided with an estimate
advising you of your options. You will be billed for any return freight
for non-warranty repairs. Please advise us of your preferred method of
payment. Horizon Hobby accepts money orders and cashier's checks,
as well as Visa, MasterCard, American Express, and Discover cards. If
you choose to pay by credit card, please include your credit card number
and expiration date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of accordingly.
Products requiring inspection or repair should be
shipped to the following address (freight prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822