Contacting allied telesyn, Online support, E-mail and telephone support – Allied Telesis AT-WCC200G User Manual
Page 13: Returning products, For sales or corporate information, Obtaining management software updates, Tell us what you think
AT-WCC200G User’s Guide
13
Contacting Allied Telesyn
This section provides Allied Telesyn contact information for technical
support as well as sales or corporate information.
Online Support
You can request technical support online by accessing the Allied Telesyn
Knowledge Base from the following web site at
www.kb.alliedtelesyn.com. You can use the Knowledge Base to submit
questions to our technical support staff and review answers to
previously asked questions.
E-mail and
Telephone
Support
For Technical Support via e-mail or telephone, refer to the “Support &
Services” section of the Allied Telesyn web site at
www.alliedtelesyn.com.
Returning
Products
Products for return or repair must first be assigned a Return Materials
Authorization (RMA) number. A product sent to Allied Telesyn without a
RMA number will be returned to the sender at the sender’s expense.
To obtain a RMA number, contact Allied Telesyn’s Technical Support at
our web site at www.alliedtelesyn.com
For Sales or
Corporate
Information
You can contact Allied Telesyn for sales or corporate information at our
web site at www.alliedtelesyn.com. To find the contact information for
your country, select “Contact Us” then “Worldwide Contacts”.
Obtaining
Management
Software
Updates
New releases of management software for our managed products can
be downloaded from either of the following Internet sites:
❑ Allied Telesyn web site: www.alliedtelesyn.com
❑ Allied Telesyn FTP server: ftp://ftp.alliedtelesyn.com
If you would prefer to download new software from the Allied Telesyn
FTP server from your workstation’s command prompt, you will need FTP
client software and you will be asked to log in to the server. Enter
‘anonymous’ as the user name and your e-mail address for the password.
Tell Us What
You Think
If you have any comments or suggestions on how we might improve this
or other Allied Telesyn documents, please fill out the General Enquiry
Form online. This form can be accessed by selecting “Contact Us” from
www.alliedtelesyn.com.