APC AP9254 - Manual (Page 38)

Symptom Action
Unable to hot-key switch Verify that no OSD menuing windows are up on your
to a channel monitor. You must escape from all OSD menus to
enable hot-key switching.
Verify that you are not in secure mode. (No lock
symbol on OSD screen.)
Verify that you are in hot-key mode by checking to see
if the green status LED is blinking. If it is not, press
escape and try going into command mode again. If
the problem persists, contact Technical Support.
Unable to push-button Verify that the channel being selected is not serving as
switch to a channel an expansion unit.
Verify that you are not in secure mode. (No lock
symbol on OSD screen.)
Verify that a computer is attached to that channel. If
the problem persists, contact Technical Support.
No video Verify that the video cable between the server and the
APC KVM Switch is correctly connected. Verify that the
monitor cable is correctly connected to the switch.
Power down the computer. Connect the monitor
directly to the computer and power up again. If the
monitor operates correctly direct to the computer,
contact Technical Support. If it does not, try another
monitor.
Mouse jumps or “hugs” If the mouse has been hot-plugged while
Screen running in Windows, you may need to close and
restart Windows.
If the mouse still does not function, try the mouse
resynchronization command . (For instructions
on command mode, see “Basic Operations”.) If the
problem persists, contact Technical Support.
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