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Before contacting a service center – Samsung EC-PL20ZZBPSUS User Manual

Page 91

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Appendixes

90

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted
the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.

Situation

Suggested remedies

Cannot take photos

• There is no space on the memory card.

Delete unnecessary files or insert a new
card.

• Format the memory card. (p. 76)
• The memory card is defective. Get a

new memory card.

• Make sure that the camera is switched

on.

• Charge the battery.
• Make sure that the battery is inserted

correctly.

The camera freezes

Remove the battery and insert it again.

The flash does not work

• The flash option may be set to

Off.

(p. 39)

• You cannot use the flash in the

,

,

or some

modes.

The flash fires
unexpectedly

The flash may fire due to static electricity.
This is not a malfunction.

The date and time are
incorrect

Set the date and time in the display settings
menu. (p. 76)

Situation

Suggested remedies

Cannot turn on the
camera

• Make sure that the battery is inserted.
• Make sure that the battery is inserted

correctly.

• Charge the battery.

The power turns off
suddenly

• Charge the battery.
• Your camera may be in Power save

mode. (p. 76)

• The camera may turn off to prevent the

memory card from being damaged due
to an impact. Turn on your camera again.

The camera is losing
battery power quickly

• The battery may lose power more quickly

in low temperatures (below 0° C). Keep
the battery warm by putting it into your
pocket.

• Using the flash or recording videos

depletes the battery quickly. Recharge
if needed.

• Batteries are consumable parts that must

be replaced over time. Get a new battery
if the battery life is diminishing quickly.

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