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ConnectPRO Master-IT PRO User Manual – Older model User Manual

Page 20

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20

Troubleshooting - Cont.

SYMPTOMS

CAUSES

SOLUTIONS

The

and

keys do

not work in Manual
Scan
mode.

Either all computers are

powered OFF or only one
computer is powered ON.

Scan type is eye mark

selected but no ports are
eye mark selected in OSD.

Power ON more than one

computer.

Press the ESCAPE key to

deactivate Manual Scan
mode, then reconfigure
eye marked ports.

Auto Scan does not
switch and it beeps
every few seconds,
also the red indicator
flashes continuously.

Either all computers are

powered OFF or only one
computer is powered ON.

Scan type is eye mark

selected but no ports are
eye mark selected in OSD.

Power ON more than one

computer.

Press the left CONTROL

key twice or press any
front panel button to
deactivate Auto Scan
mode, then reinitiate Auto
Scan mode.

In OSD, reconfigure eye

marked ports, then set the
Scan Type for eye
marked
ports.

A double OSD image
shows on cascade
configurations.

A slave unit has more

ports than the master.

A slave unit has been

daisy-chained to a port
other than ports1~8 of the
master.

Power was installed to a

slave before the slave was
daisy chained to the
master.

Remove the slave that

has more ports than the
master and reconnect it
as the master.

Use only ports 1~8 of the

master for daisy-chaining.

Remove all power

sources and 3-in-1 cables
from the slave, then
reinstall the 3-in-1 cables
first, and the power
adapter last.

Press and release the

front panel reset buttons.

The port lable OSD is
not located in the
selected position as it
should be.

The size and position of

the OSD will change if its’
fixed resolution is different
than the actual VGA
resolution.

Use the the F4 function in

OSD to reposition the port
label OSD.

Serial Mouse is not
detected.

The serial mouse adapter

is not securely fastened.

The manufactuers of the

serial mouse adapter and
the mouse are different.
Different manufactuers
pin-out assignments often
cause conflicts.

The serial mouse adapter

should only be connected
to a serial port on the
computer.

Verify that the serial

mouse adapter is securely
fastened to a serial port
on the computer.

Use only a serial mouse

adapter that was
manufactured by the
same company as the
mouse.