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Troubleshooting – State SBL95 250NE A User Manual

Page 33

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33

Complaint

Cause

remedy

user

Qualified serViCe agenCy

*Water not hot enough

Thermostat set too low.

Set thermostat dial to a higher

temperature

Upper and/or lower temperature

probe out of calibration.

Call qualified service agency

Check continuity and resistance (Ohms)

of upper and lower temperature probes.

replace probes if out of specification.

*Insufficient hot water
*See WATer TeMPerATUre

CONTrOl WArNING (on page

12).

Thermostat set too low.

Set thermostat dial to a higher

temperature

Upper and/or lower temperature

probe out of calibration.

Call qualified service agency

Check continuity and resistance (Ohms)

of upper and lower temperature probes.

replace probes if out of specification.

Main manual gas shutoff valve

partially closed.

Open main manual gas shutoff

valve to fullest extent.

Heater too small for demand.

Space usage to give heater time

to restore water temperature.

Heater recovery is slower.

Call qualified service agency

Check gas input. If incorrect, check

for inlet air blockage and/or flue gas

exhaust blockage.

Water temperature too hot.

Thermostat set too high.

Set thermostat to a lower setting.

rumbling.

Sediment accumulation on

bottom of tank.

Drain a quantity of water through

drain valve. If rumbling persists,

call a qualified service agency.

Delime heater.

Ticking or metallic sounds.

expansion and contraction -

normal.

Pounding or water hammer.

Air chambers in piping have

become waterlogged. Thermal

expansion tank damaged,

improperly charged, or

improperly sized.

Drain piping system and refill.

Heater must be off while this

is being done. Check thermal

expansion tank charge pressure

when the water system pressure

is zero.

Follow the manufacturer's instructions

for proper charging of the thermal

expansion tank.

Water leaks.

Drain valve not closed tightly.

If drain valve cannot be closed

tightly, replace.

If leakage source cannot be

corrected or identified, call

qualified service agency.

Shut off gas supply to heater

and close cold water inlet valve

to heater.

repair or in case of suspected tank

leakage, be certain to confirm before

replacing heater.

Gas odors.

Possible gas leaks.

Shut off gas supply to heater

and call gas company at once

trouBleshooting

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