Telenav for Sprint Supported Devices: v4.1 for Sprint PPC-6700 - Manual (Page 28)

© TELENAV 2003-6 PAGE 28 OF 31
Invalid Login
Your account number is your 10-digit mobile phone number beginning with area code. Your PIN is a 4-digit
number you assign. If you have forgotten your PIN, call TeleNav Customer Care at 1-888-353-6284.
Please input password
You must provide a four digit personal identification number (PIN) along with your mobile telephone number to log
into TeleNav.
Please input phone number
You must provide your mobile telephone number to log into TeleNav.
Password needs 4 digits
You must provide a four digit personal identification number (PIN) along with your carrier mobile number to log into
TeleNav.
Phone number needs 10 digits
Enter the entire 10 digit phone number, not prefixed by 1.
Your account has expired
You do not have a valid TeleNav account. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav
Customer Care at 1-888-353-6284.
Account in use
Someone has attempted to fraudulently use your account. You will need to change your PIN, and attempt to log in
again.
Trial Expired
The trial period for your account has expired. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav
Customer Care at 1-888-353-6284.
GPS Signal Weak
If the GPS signal reception is weak due to shadowing within the vehicle or due to buildings, trees, overpasses, etc.,
validation will fail, producing a screen that will advise you that the GPS signal is weak and you should move to an
open area. It is suggested that you move to an area with a clear view of the sky, and then click “RETRY”. If you’re
still having problems you can still driving directions by pressing the NONGPS key while the GPS receiver is trying to
determine your current location as the origin point.
TeleNav Not Available
If you get an advisory message that TeleNav is not available, you should EXIT the TeleNav application, and then
restart it. If the problem recurs, it may be due to a temporary TeleNav server outage.