EOTech 553 - Manual (Page 33)

If the sight has been turned in for unit level maintenance that requires action in addition to the
above mentioned authorized repair or replacement items, the sight will need to be returned to
the manufacturer for the repair.
Contacting the manufacturer for repair:
1. Visit the manufacturer’s website at https://www.L-3com.com/eotech. Click on the Customer
Service Tab in the menu bar and follow the instructions.
2. Call or email L-3 EOTech’s Customer Service Department at the following:
(734) 741-8868 x3688
[email protected]
3. Be sure to leave a name, contact number, return shipping address, and failure description
in the email or on a voice mail. This will allow the manufacturer to generate a Return
Authorization Number (RA#) to include with the sight(s). DO NOT SHIP THE SIGHTS
WITHOUT A RETURN AUTHORIZATION NUMBER (this will severely delay the turn around
time on repair or replacement).
4. If you require, fill out a DD Form 1149 to include with the sight(s) you will return. Include a
reference to the RA#, and a signature line for L-3 EOTech’s Service Department to sign
indicating the receipt of materials. The signed copy will be mailed, faxed, or emailed back to
you upon receipt of the sight(s) for the purposes of accountability.
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