HP 350 G1 Notebook PC - Manual (Page 9)

Determining the BIOS version ........................................................................................... 75
Downloading a BIOS update ............................................................................................. 76
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 77
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 77
13 Support ......................................................................................................................................................... 79
Contacting support ............................................................................................................................. 79
Labels ................................................................................................................................................. 80
14 Specifications ................................................................................................................................................ 81
Input power ......................................................................................................................................... 81
Operating environment ....................................................................................................................... 82
Appendix A Traveling with the computer ........................................................................................................... 83
Appendix B Troubleshooting .............................................................................................................................. 85
Troubleshooting resources ................................................................................................................. 85
Resolving issues ................................................................................................................................ 85
The computer is unable to start up .................................................................................... 85
The computer screen is blank ............................................................................................ 86
Software is functioning abnormally .................................................................................... 86
The computer is on but not responding ............................................................................. 86
The computer is unusually warm ....................................................................................... 86
An external device is not working ...................................................................................... 87
The wireless network connection is not working ................................................................ 87
A disc does not play ........................................................................................................... 87
A movie is not visible on an external display ..................................................................... 88
The process of burning a disc does not begin, or it stops before completion .................... 88
Appendix C Electrostatic discharge ................................................................................................................... 89
Index ................................................................................................................................................................... 91
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