HP XP20000XP24000 Disk Array - Manual (Page 21)

6 Troubleshooting
This chapter describes how to troubleshoot DKA Encryption License Key problems.
For troubleshooting information on the XP24000/XP20000 Disk Array storage systems, see the HP
StorageWorks XP24000/XP20000 Disk Array Owner's Guide.
For a complete list of Remote Web Console error codes, see the HP StorageWorks XP24000/XP20000
Remote Web Console Error Codes.
Calling HP Technical Support
If you need to call HP Technical Support, make sure you can provide as much information about the
problem as possible. Include the circumstances surrounding the error or failure, the Remote Web
Console configuration information saved in the floppy diskette(s) by the FD Dump Tool, the exact
content of any messages displayed on the Remote Web Console computer, and severity levels and
reference codes displayed on the Status window of the Remote Web Console main window. For more
information, see the HP StorageWorks XP Remote Web Console User’s Guide.
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
XP24000/XP20000 Disk Encryption User's Guide 21