A troubleshooting, Resolving common issues, Troubleshooting – HP ENVY 27 27-inch Diagonal IPS LED Backlit Monitor User Manual
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Resolving Common Issues 22
ENWW
A Troubleshooting
Resolving Common Issues
Issue
Solution
Power LED is not on.
Make sure the Power button is on, and the power cord is properly connected to a
grounded power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Verify that the
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank.
Connect the power cord.
Turn on the power. Connect the video cable properly. For more information, see
Image appears blurred,
indistinct, or too dark.
Press the Menu button to open the OSD menu, and adjust the brightness and contrast
scales.
Check Video Cable appears
on screen.
Connect the appropriate video cable (VGA, DisplayPort, or HDMI) between the computer
and monitor. Be sure that the computer power is off while connecting the video cable.
Input Signal Out of Range
appears on screen.
Restart your computer and enter Safe Mode.
Change your settings to a supported setting (see the table in
).
Restart your computer so that the new settings take effect.
Picture is fuzzy and has
ghosting, shadowing issue.
Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. HP recommends
plugging the monitor directly into the graphic card output connector on the back of your
computer.
Unable to set the monitor to
the optimal resolution.
Make sure the graphics card supports the optimal resolution.
Make sure the latest supported driver is installed for the graphics card. For HP and
Compaq systems, you can download the latest graphics driver for your system from the
HP website at
r other systems, see the website for your
graphics card.
Screen is black or displaying
at a lower resolution while
displaying high-definition
(HD) content.
Verify that your monitor and computer support HDCP. For more information, see the
High-Bandwidth Digital Content Protection (HDCP) on page
http://
www.hp.com.support
.