After the phone support period, General troubleshooting tips and resources, Solve printer problems – HP Officejet 6100 User Manual
Page 44: He printer shuts down unexpectedly alignment fails, He printer is not responding (nothing prints), He printer prints slowly
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support website: This website provides information and utilities that can help you correct many common
printer problems. Contact your HP dealer or call the support phone number for your
country/region to learn more about support options.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or download the HP software from the HP support website, This website provides information and utilities that can help you
correct many common printer problems.
Check or do the following before you begin troubleshooting:
•
Try turning the printer off and then on again.
•
For a paper jam, see Clear jams.
•
For paper-feed problems, such as the paper skew and paper pick, see Solve
paper-feed problems.
•
Power light is on and not blinking. When the printer is turned on for the first time,
it takes approximately 9 minutes to initialize it after the ink cartridges are installed.
•
Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see Electrical
specifications.
•
Media is loaded correctly in the input tray and is not jammed in the printer.
•
All packing tapes and materials are removed.
•
The printer is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For Mac OS X, set it as the default in the Print &
Fax or Print & Scan section of the System Preferences. See your computer's
documentation for more information.
•
Pause Printing is not selected if you are using a computer running Windows.
•
You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the
task again.
Solve printer problems
TIP: You can visit the HP online support website at for information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Chapter 5
40
Solve a problem