HP Point of Sale rp5000 - Manual (Page 54)

A–2 www.hp.com User Guide
Troubleshooting
Using the Worldwide Web
For the online access to technical support information, self-solve
tools, online assistance, community forums or IT experts, broad
multivendor knowledge base, monitoring and diagnostic tools, go
to http://www.hp.com/support.
Preparing to Call Technical Support
If you can not solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Refer to the
Support Telephone Numbers guide on the Point of Sale System
Software and Documentation CD. Have the following
information available when you call:
■ Barcode Scanner model number
■ Serial number for the scanner
Symbol is decoded,
but not transmitted
to the host.
Scanner is not
programmed for the
correct host type.
Scan the appropriate host type bar
code.
Scanned data is
incorrectly displayed
on the host.
Scanner is not
programmed to work
with the host. Check
scanner host type
parameters or editing
options.
Be sure the USB host is selected.
Ensure that the POS system is
programmed for the correct
keyboard type and language, and
the Caps Lock key is in the correct
state.
Be sure editing options found in the
Programming Reference Guide on
the Point of Sale System Software
and Documentation CD (e.g., ADF,
UPCE to UPC-A Conversion) are
properly programmed.
Problem Possible Cause Solution