HP Scanjet Professional 1000 Mobile Scanner - Manual (Page 20)

HP Scanjet 1000 Scanner 18
y Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean
the rollers.
See also
y Document loading tips
y Clean the roller and the scanner glass
Scanning fragile originals
To safely scan fragile originals (photographs or documents on wrinkled or very lightweight
paper) place originals in a clear, heavyweight document sleeve that is no more than 216
mm (8.5 in) wide before inserting into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve,
consider using a sheet protector intended for use in a ring binder. Trim the
ring-side edge so the sleeve is no more than 216 mm (8.5 in) wide.
Paper does not feed successfully
Re-insert the paper into the document feeder, ensuring that it makes contact with the
rollers.
A problem with the scanner hardware might exist. Follow this procedure to test the
scanner:
1. Ensure that the USB cable is securely connected.
2. Ensure that the power supply of your computer is securely connected between the
computer and a live electrical outlet or surge protector. Check that the green LED
on the power supply case is on to verify that the poser supply is functional.
3. If the power supply is connected to a surge protector, ensure that the surge
protector is plugged into an outlet and turned on.
4. Disconnect the USB cable and turn off the computer. After 60 seconds, reconnect
the USB cable and then turn on the computer, in that order.
5. Try to rescan.
See also
Clean the rollers and the scanner glass
The scanned image has streaks or scratches
After each step, try another scan to see if the streaks or scratches are still apparent. If so,
then try the next step. For information on cleaning the scanner, see the Care and
maintenance section.
y Check that the originals are clean and unwrinkled.
y Clean the rollers.
See also
Care and maintenance