HP Scanjet Professional 1000 Mobile Scanner - Manual (Page 19)

Troubleshooting 17
•
Color scans create larger files than do black and white scans.
•
Most scanning applications allow users to control the compression used for output
files. Refer to the documentation for the scanning application for more information.
Scanner buttons are not working correctly
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1. A cable might be loose. Ensure that the USB cable is securely connected.
2. The HP Scanjet 1000 scanner driver might not have installed. If so, use the HP
Scanjet Software CD to install HP Scanjet 1000 scanner driver to enable the
buttons.
3. Disconnect the USB cable, wait 30 seconds, and then reconnect the USB cable.
4. Restart your computer.
5. If the problem persists, the buttons might be disabled outside of the HP scanner
driver. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras (In Windows 7, the
Devices and Printers tool), and then select your scanner model from the list.
b. Display the scanner properties:
y Windows 2000: Click Properties.
y Windows XP and Vista: Right-click your scanner model, and then click
Properties.
c. Examine the buttons setting for your scanner:
• Windows
2000: Ensure that the Disable Device Events option is not
selected.
• Windows XP, Vista, and 7: Ensure the Take No Action option is not
selected.
d. Make sure that the application selected for the scan button is installed and
functioning on your system.
See also
HP Scanjet 1000 scanner driver
Scanner paper path problems
y Paper jamming, skewing, misfeeds
y Scanning fragile originals
y Paper does not feed successfully
y The scanned image has streaks or scratches
y An item loaded in the scanner jams repeatedly
y Clear jams from the scanner
Paper jamming, skewing, misfeeds
y If the page looks skewed as they feed into the scanner paper path, check the
resulting scanned image in the software to ensure that it is not skewed.
y The page might not be placed correctly. Straighten the page and center the page.