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6 troubleshooting, 7 support and other resources – HP Insight Control User Manual

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Generating a Static Analysis Report.....................................................................................27

Generating an SQL queries list........................................................................................27

Sample performance management Static Analysis report.........................................................27

System Summary report...........................................................................................................28

Generating a System Summary report...................................................................................28

Generating an SQL queries list........................................................................................29

Sample performance management System Summary report.....................................................29

System Summary report for a server ................................................................................29
System Summary report for a VMware ESX Host ...............................................................30
System Summary report for a VM Guest...........................................................................32

CSV File Generator report........................................................................................................32

Generating a CSV File Generator Report..............................................................................32

Generating an SQL queries list........................................................................................32

Sample performance management CSV file...........................................................................33

Server Availability Report........................................................................................................33

Generating a Server Availability Report................................................................................33

Generating an SQL queries list........................................................................................34

Sample performance management Server Availability report...................................................34

Insight Control performance management measurement categories...............................................34

Servers.............................................................................................................................34
Servers with VMware, Hyper-V or VMHost.............................................................................35
VM guest..........................................................................................................................35
Smart Array controllers.......................................................................................................35
Smart Array logical drives...................................................................................................36
SCSI buses attached to Smart Array controllers......................................................................36
Fibre Channel host bus adapters..........................................................................................36
Fibre Channel enclosures....................................................................................................36
SCSI adapters...................................................................................................................37
SCSI buses attached to SCSI adapters..................................................................................37
SCSI drives attached to SCSI adapters..................................................................................37
IDE controllers...................................................................................................................37
Network adapters..............................................................................................................37
Host buses........................................................................................................................38

Overall performance management performance status.................................................................38

6 Troubleshooting .......................................................................................40

Overview..............................................................................................................................40
Insight Control performance management installation and uninstallation issues...............................40
HP SIM integration issues.........................................................................................................40
Insight Control performance management licensing and monitoring administration issues.................41
Insight Control performance management component issues.........................................................42
Windows Server 2003/2008 issues.........................................................................................43
Internet Explorer issues............................................................................................................44

7 Support and other resources......................................................................45

Information to collect before contacting HP.................................................................................45
How to contact HP..................................................................................................................45
Security bulletin and alert policy for non-HP owned software components......................................45

Subscription service............................................................................................................45

Registering for software technical support and update service.......................................................45

How to use your software technical support and update service...............................................46

HP authorized resellers............................................................................................................46
Related information.................................................................................................................46
Typographic conventions.........................................................................................................46

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