HP Color LaserJet CP1215 Printer - Manual (Page 80)

Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
Improve print quality
Always make sure that the Type is setting in the printer driver matches the type of paper that you are
using.
Use the print-quality settings in the printer driver to prevent print-quality problems. See Print-quality
settings on page 27 .
Use the Device Settings area in the HP Color LaserJet CP1210 Series Toolbox to adjust settings that
affect print quality. See
Use the HP Color LaserJet CP1210 Series Toolbox software on page 43 . Also
use the HP Color LaserJet CP1210 Series Toolbox to help troubleshoot print-quality problems. See Use
the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print-quality problems on page 79 .
Identify and correct print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets specifications. Generally,
smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by type.
3. Print a Configuration page and Supplies Status page. See Print information pages on page 42 .
● Check the Supplies Status page to see if any supplies are low or empty. No information is
provided for non-HP print cartridges.
● If the pages do not print correctly, the problem is with the hardware. Contact HP Customer
Care. See
HP Customer Care on page 90 or the flyer that came in the box.
4. Print a Demo page from the HP Color LaserJet CP1210 Series Toolbox. If the page prints, the
problem is with the printer driver.
5. Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
6. Restart the computer and the product and try printing again. If the problem is not resolved, choose
one of these options:
● If the problem is affecting all printed pages, see General print quality issues on page 73 .
● If the problem is affecting only pages printed in color, see Solve issues with color documents
on page 77 .
72 Chapter 7 Solve problems ENWW