HP RP7 Retail System Model 7100 - Manual (Page 32)

A Technical Support
Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support .
Preparing to Call Technical Support
If you can not solve a problem, you may need to call technical support. Have the following information
available when you call:
● If the product is connected to an HP POS computer, provide the serial number of the POS
computer
● Purchase date on invoice
● The spares part number located on the product
● Condition under which the problem occurred
● Error messages received
● Hardware configuration
● Hardware and software you are using
26 Appendix A Technical Support