Obtaining hardware service, To obtain hardware service – HP LaserJet 3020 All-in-One Printer User Manual
Page 166
Obtaining hardware service
Note
Warranty service and support options might vary depending on your country/region. For
additional
.
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support
options:
●
HP repair services. You can return the device to an HP repair center, depending on your
location.
●
Express Exchange. In some places, HP provides a reconditioned permanent
replacement device to you on the next working day.
●
HP authorized service provider. You can return the unit to a local authorized service
dealer.
●
Express pick-up and delivery. HP will arrange to pick up the device, repair it, and return
it to you within 5 to 10 days, depending on your location.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of
purchase. Please also fill out the
repairs.
CAUTION
Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
Repackaging guidelines below.
Repackaging guidelines
●
If possible, print a self-test page (see
) before you turn off the
unit, and send the self-test report with the unit.
●
Remove and retain the print cartridge.
CAUTION
Toner left in the device during shipping can damage the device.
●
Remove the media input tray and repackage it using the original packaging materials, if
possible. See
To remove the media input tray
for instructions.
●
Include the completed copy of the service information form below. Note on the form which
items were returned.
●
Use the original shipping container and packaging materials, if possible.
●
Include samples that illustrate the problems you are having, if applicable.
●
Include five sheets of the paper or other media that are causing trouble in printing,
scanning, faxing, or copying. Seal the paper or media in an airtight bag.
156
Appendix E Service and support
ENWW