Apple Mac OS X Server Ver 10.4 - Manual (Page 30)

30 Technology Overview
Mac OS X Server
System Requirements
Mac OS X Server v10.4.7 requires an Xserve or Mac desktop system with an Intel or
PowerPC G4 or G5 processor; 512MB of RAM; built-in FireWire; and 10GB of available
disk space.
Apple Maintenance Program
This optional program for Mac OS X Server makes it easy for customers to manage
software expenditures while bene ting from the latest technologies and improve-
ments. With one payment, customers automatically receive major Mac OS X Server
software upgrades for three years. For more information, including program terms
and conditions, visit www.apple.com/server/maintenance.
AppleCare Technical Support
Mac OS X Server comes with 90 days of toll-free telephone support for installation,
launch, and recovery and lifetime access to Apple’s online support resources, such as
the AppleCare Knowledge Base and discussion forums.
In addition, Apple o! ers consultative phone and email support for advanced server
migration and integration issues. Customers can choose from three levels of AppleCare
technical support:
• Select covers up to 10 incidents with 4-hour response for priority 1 issues (server
down), 12 hours a day, 7 days a week. 6 Additional incidents can be purchased as
needed.
• Preferred covers an unlimited number of incidents with 2-hour response for
priority 1 issues, 12 hours a day, 7 days a week, 6 and assigns a technical account
manager to the organization.
• Alliance covers an unlimited number of incidents at multiple locations with 1-hour
response for priority 1 issues, 24 hours a day, 7 days a week. 6 This plan includes an
onsite review by an Apple technical support engineer.
For more information about AppleCare support products, including terms and
conditions, visit www.apple.com/server/support.
Training and Certi cation
Apple o! ers comprehensive instruction on Mac OS X and Mac OS X Server applica-
tions and technologies. A combination of lecture, demonstration, and hands-on
exercises, classes are taught by Apple Certi ed Trainers with real-world experience
and dynamic presentation skills. Customers can choose to attend classes at an Apple
Authorized Training Center or have Apple deliver training onsite at their business
or institution.
Once IT professionals have acquired the requisite skills, Apple certi cation programs
provide tangible evidence of their technical expertise. Three certi cation levels—
Apple Certi ed Help Desk Specialist, Apple Certi ed Technical Coordinator, and Apple
Certi ed System Administrator—are based on corresponding training course content.
For more information about Apple training and certi cation programs, visit
www.apple.com/training.