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A troubleshooting, Error messages, Troubleshooting – Brother Image Viewer (Guide for Android) User Manual

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Error messages

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As with any sophisticated office product, errors may occur. If an error occurs, your application will display an
error message. The most common error messages are shown below. You can correct most errors yourself.

Troubleshooting

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Error Message

Cause

Action

Cannot rotate the image.

There is insufficient memory
available.

Delete any unnecessary data to
increase the amount of available
memory.

The PDF file is in an unsupported f
ormat.

Secure PDF files, signed PDF files,
and the PDF/A file format are not
supported.

The PDF file cannot be opened.

"XXX" has been deleted. Press the

"Refresh" button.

The data may have been deleted
using an application other than
Brother Image Viewer.

Press the Menu key, and then tap
Refresh to update the list of
documents to show the currently
available documents.