Jenway 6305 - Manual (Page 26)

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8.3 SERVICE
Our dedicated service staff are on hand to help in the unlikely event that your Jenway equipment
develops a fault. Please contact them by one of the following means with a clear description of
the problem:
E-mail: [email protected]
Tel: +44 (0) 1785 810475
Fax: +44 (0) 1785 810471
On occasion it may be necessary for your equipment to be sent back to our Service Department
for repair. In this case please contact the Service Department for a reference number which you
should include with your faulty equipment. Please also ensure you include a clear description of
the fault and a completed copy of our Decontamination Certificate. This is available as a
downloadable pdf file at www.jenway.com, or contact us and we will be happy to send you a copy.
Please clearly mark the package for the attention of the Service Department and post to the
following address:
Bibby Scientific Ltd
Beacon Road
Stone
Staffordshire
ST15 0SA
United Kingdom
All replacement parts are guaranteed for 1 year and where ever possible, returned equipment is
turned around in 10 working days.