Jenway 6320D - Manual (Page 26)

26
SECTION 9 – Troubleshooting
9.1 ERROR CODES
Refer to the table below to diagnose error codes. If you require further assistance contact Jenway
Help (refer to section 9.2).
Error Code Error Name Issue
Err 1 Dark cal error
This error occurs when the 6300/6320D closes the shutter to
block light entering the sample chamber. If the detector
output does not fall to a level normally associated with a
dark cal then this error is indicated. The most likely cause is
that the sample chamber lid is not closed.
Err 2 Light cal error
This error indicates that there is insufficient light to calibrate
to 100%. The most likely cause is that the light at the
selected wavelength is being absorbed by a sample in the
sample chamber.
This error can also be caused if the lamp has failed.
Err 3 Concentration
calibration error
The calculated factor is outside the instrument range.
Recalibrate the instrument using a standard of lower
concentration.
Err 4 Lamp Failure
The lamp failed after initially finding 0nm peak. If the lamp
has failed, it should be replaced.
Err 5 No light detected
The instrument has failed to find a zero order peak. Possible
causes of this error are that the lamp has failed or that a
sample has been left in the unit which is absorbing the zero
order light.
Err 6 No dark level
detected
The instrument checks the region below 320nm which
should have no optical throughput. If this region cannot be
found the most likely cause is that the sample chamber lid is
not closed.
9.2 TECHNICAL SUPPORT
Jenway have a dedicated Technical Support team made up of experienced scientists who are on
hand to help with any applications advice and questions you may have about our products
and
how to use them. If you require any technical or application assistance please contact the team
at:
E-mail: [email protected]
Phone: +44 (0)1785 810433