Troubleshooting & support, Notification icons, Gateway notification icons – Avigilon ACC Mobile Version 1.4.0.2 for Android User Manual
Page 20: Site notification icons, Contacting avigilon support
Troubleshooting & Support
Notification Icons
Gateways and Sites have a set of notification icons to tell you their connection status.
Gateway Notification Icons
l
— You are connected to the Gateway and all Sites are accessible.
l
— You are connected to the Gateway but the connection requires your attention. Some Sites may be
disconnected.
l
— You are disconnected from the Gateway.
Site Notification Icons
l
— You are connected and logged in to the Site.
l
— You are connected and logged in to the Site, but there may be a license issue. Contact your
System Administrator.
l
— You are disconnected from the Site.
l
— You are not logged in to the Site.
l
— You provided an incorrect username or password.
Contacting Avigilon Support
If you encounter an issue while using the app, you have the option of sending Avigilon Technical Support an
email directly from your mobile device.
17
Troubleshooting & Support
- ACC Core Version 5.2.2 (113 pages)
- ACC Enterprise Version 5.2.2 (189 pages)
- ACC Player Version 5.2.2 (42 pages)
- ACC Server Version 5.2 (42 pages)
- ACC Standard Version 5.2.2 (151 pages)
- ACC Virtual Matrix Version 5.2 (14 pages)
- ACC Gateway Version 5.2 (24 pages)
- ACC Core Web Version 5.2 (57 pages)
- ACC Enterprise Web Version 5.2 (90 pages)
- ACC Standard Web Version 5.2 (74 pages)
- ACC Gateway Web Version 5.2 (31 pages)
- ACC Mobile Version 1.4.0.2 for iOS (19 pages)
- Access Control Manager - Professional (2 pages)
- Access Control Manager - Virtual (2 pages)
- Access Control Manager - Enterprise (2 pages)
- Access Control Manager - Alarm Monitoring (41 pages)
- Access Control Manager - Avigilon Workflow Guide (119 pages)
- Access Control Manager - Collaboration (36 pages)
- Access Control Manager - Identity Enrollment and Credentialing (60 pages)
- Access Control Manager - Legacy RedCloud Upgrade Path Instructions (3 pages)
- View (127 pages)
- Access Control Manager Integration (17 pages)
- AMAG Symmetry 7 Integration (18 pages)
- CommScope iPatch Integration (12 pages)
- DDS Amadeus Integration (10 pages)
- DSX Access Systems Integration (9 pages)
- DSX Access Systems Integration (10 pages)
- Gallagher Command Center 7 Integration (22 pages)
- Hirsch Velocity Integration (21 pages)
- Hirsch Velocity Integration (16 pages)
- Jacques IP Intercom Integration (11 pages)
- Lenel (Previously GE) Facility Commander Wnx Integration (16 pages)
- Lenel OnGuard to ACC Alarm Gateway Integration (12 pages)
- Lenel OnGuard Video & Event Viewer Integration (15 pages)
- Paxton Net2 Integration (15 pages)
- RS2 AccessIt Integration (7 pages)
- Software House CCURE 9000 Integration (16 pages)
- Stentofon AlphaCom Integration (14 pages)
- S2 NetBox Integration (9 pages)
- ACC Core Client Version 4.12 (134 pages)
- ACC Standard Client Version 4.12 (159 pages)
- ACC Enterprise Client Version 4.12 (214 pages)
- ACC Player Version 4.12 (49 pages)
- ACC Server Version 4.12 (50 pages)