Acura 2011 MDX - Manual (Page 133)

Navigation System 133
Client Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 159 )
• The Frequently Asked Questions
(FAQs) section (see page 151 )
• The FAQs found on the online update
DVD order site (see “Obtaining a
Navigation Update DVD”)
• For detailed questions regarding
HFL, audio, or other systems that
interact with the navigation system,
see your Owner’s Manual, or the
Advanced Technology Guide.
• For traffic-related issues, see the
“AcuraLink Real-Time Traffic”
section (on page
23 ) and FAQs (on
page 151 ).
• Call Acura Client Services (see Acura
Automobile Client Service on
page
132 ).
• For database or POI issues, follow the
guidelines in the “Reporting Errors”
section (see page
132 ).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service consultant. That way, the service
consultant can document the issue for
the factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern, like they
only occur when you enter a specific
address, when driving on a certain road,
or just when it’s cold. This information
is very useful to the service consultant.
Be patient, the service consultant may
be unfamiliar with your specific issue.
Obtaining a Navigation
Update DVD
Acura is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD, you will
need your vehicle’s VIN number and
the System/Device Information from the
INFO screen ( Other ). Call the Acura
Navigation Disc Fulfillment Center at
(888) 549-3798, or order online by
going to www.acuranavi.com.
NOTE:
• Update DVDs are not available at
your dealer. However, the dealer may
order an update DVD for you out of
courtesy. There is no program for
free DVD updates.
• The update DVD order line staff
cannot answer technical questions
regarding navigation operation,
coverage, or POIs.
2011 MDX