Davey, Repair or replacement guarantee – Davey 6 Submersible Borehole Pumps User Manual

Page 8

Davey

Repair or Replacement Guarantee

In the unlikely event in Australia or New Zealand that this Davey product develops any malfunction
within one year of the date of original purchase due to faulty materials or manufacture, Davey will at
our option repair or replace it for you free of charge, subject to the conditions below.

Should you experience any difficulties with your Davey product, we suggest in the first instance that
you contact the Davey Dealer from which you purchased the Davey product. Alternatively you can
phone our Customer Service line on 1300 367 866 in Australia, or 0800 654 333 in New Zealand, or
send a written letter to Davey at the address listed below. On receipt of your claim, Davey will seek to
resolve your difficulties or, if the product is faulty or defective, advise you on how to have your Davey
product repaired, obtain a replacement or a refund.

Your Davey One Year Guarantee naturally does not cover normal wear or tear, replacement of product
consumables (i.e. mechanical seals, bearings or capacitors), loss or damage resulting from misuse
or negligent handling, improper use for which the product was not designed or advertised, failure to
properly follow the provided installation and operating instructions, failure to carry out maintenance,
corrosive or abrasive water or other liquid, lightning or high voltage spikes, or unauthorized persons
attempting repairs. Where applicable, your Davey product must only be connected to the voltage
shown on the nameplate.

Your Davey One Year Guarantee does not cover freight or any other costs incurred in making a claim.
Please retain your receipt as proof of purchase; you

MUST provide evidence of the date of original

purchase when claiming under the Davey One Year Guarantee.

Davey shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or
injury of any kind whatsoever arising directly or indirectly from Davey products. This limitation does not
apply to any liability of Davey for failure to comply with a consumer guarantee applicable to your Davey
product under the Australian or New Zealand legislation and does not affect any rights or remedies that
may be available to you under the Australian or New Zealand Consumer Legislation.

In Australia, you are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should your Davey product require repair or service after the guarantee period; contact your nearest
Davey Dealer or phone the Davey Customer Service Centre on the number listed below.

For a complete list of Davey Dealers visit our website (davey.com.au) or call:

* Installation and operating instructions are included with the product when purchased new.

They may also be found at davey.com.au

P/N 400164-1 supersedes P/N 400164

AUSTRALIA
Customer Service Centre

6 Lakeview Drive,

Scoresby, Australia 3179

Ph:

1300 367 866

Fax:

1300 369 119

Website: davey.com.au

Davey Water Products Pty Ltd
Member of the GUD Group
ABN 18 066 327 517

NEW ZEALAND
Customer Service Centre

7 Rockridge Avenue,

Penrose, Auckland 1061

Ph:

0800 654 333

Fax: 09 527 7654

Website: daveynz.co.nz