Watlow MICRODIN - Manual (Page 24)

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Watlow MicroDIN Quick Start Guide
Watlow MicroDIN
Quick Start Guide
Watlow Controls,
1241 Bundy Blvd.,
P.O. Box 5580,
Winona, MN 55987-
5580, Phone: (507)
454-5300, Fax: (507)
452-4507
How to Reach Us
Technical Assistance
If you encounter a problem with your Watlow controller, review your configuration information to verify that
your selections are consistent with your application: inputs, outputs, alarms, limits, etc. If the problem persists
after checking the configuration of the controller, you can get technical assistance from your local Watlow rep-
resentative, or by dialing +1 (507) 494-5656 between 7 a.m. and 5 p.m., Central Standard Time (CST). Ask for
for an Applications Engineer. Please have the following information available when calling:
• Complete model number • All MicroDIN configuration information
• Quick Start Guide or User’s Manual • Computer Hardware / Software Configuration
Warranty
The MicroDIN is manufactured by ISO 9001-registered processes and is backed by a three-year warranty.
Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization (RMA) number before
returning any item for repair. We need this information:
• Ship to address • Bill to address
• Contact name • Phone number
• Method of return shipment • Your P.O. number
• Detailed description of the problem • Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number, from the Customer Service Department, is needed when returning any
unused product for credit. Make sure the RMA number is on the outside of the carton, and on all paperwork
returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine the unit and try to verify the reason for the return.
4. In cases of manufacturing defect, we will enter a repair order, replacement order or issue credit for material
returned.
5. To return products that are not defective, goods must be be in new condition, in the original boxes and they
must be returned within 120 days of receipt. A 20 percent restocking charge is applied for all returned stock
controls and accessories.
6. If the unit is unrepairable, it will be returned to you with a letter of explanation. Repair costs will not
exceed 50 percent of the original cost.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.
The MicroDIN Quick Start Manual is copyrighted by Watlow Winona, Inc., © February 2003 with all rights
reserved. (2345)
Your Authorized Watlow Distributor is: