HTP EVC115 User Manual
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LP-379 REV. 3.25.14
14. Failure of the water heater due to the accumulation of solid materials, lime deposits, water quality contrary to the manu
facturer’s provided
instructions. WATER CHEMISTRY REQUIREMENTS
– Sodium less than 20mGL. Water pH between 6.0 and 8.0. Hardness less than 12 grains.
Chlorine concentration less than 100 ppm.
15. Any damages, malfunctions, or failures resulting from the use of dielectric unions.
16. Production of noise, taste, odors, discoloration, or rusty water.
17. Damages, malfunctions, or failures caused by subjecting the tank to pressures greater than those on the rating label.
18. Water heaters moved from the original installation location.
19. Water heaters that have had their rating labels removed.
20. Water heaters replaced for cosmetic reasons.
21. Water heaters installed outside the fifty states (and the District of Columbia) of the United States of America and Canada.
ONLINE EXTENDED LIMITED WARRANTY REGISTRATION
To register for the Extended Limited Warranty, complete the form located on the HTP website atwithin 90 days of
installation. The form must be completed in full with owner name, email address, and phone number, the address where the unit is installed and
installation date, and unit model and serial numbers. Proof of purchase is required, and may be an invoice for the product, or a bill from an installing
contractor that clearly documents the installation of the unit. To be valid, proof of purchase must also include the unit serial number. Proof of purchase
may be typed or hand written. Submit the proof of purchase to HTP, Inc. via the directions provided on the website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine if the water heater is “in-warranty” (that is, within the applicable warranty period)
by reviewing a copy of the original sales receipt. You must present a copy of the original sales receipt for a warranty service request.
If your water heater is “in-warranty”, contact the retailer from whom the water heater was purchased (or the installer) for assistance. Be prepared to
provide the retailer or installer with a copy of your original receipt, complete model and serial numbers, and the date of installation of your water heater,
in addition to explanation of your water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage by HTP claims department personnel. All alleged defective or malfunctioning parts
must be returned to HTP via the local distribution channels where original purchase was made. NOTE: Any parts or heaters returned to HTP for
warranty analysis will become the property of HTP and will not be returned, even if credit is denied.
If all warranty conditions are satisfied, HTP will provide replacement parts to the retailer.
If you have questions about the coverage of this warranty, please contact HTP at the address or phone number stated below:
HTP P.O. Box 429 120 Braley Road East Freetown, MA 02717
Attention: Warranty Service Department
1(800) 323-9651
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges, delivery expenses, or administrative fees incurred by the purchaser in repairing or
replacing the water heater or part(s). This warranty does not extend to labor costs beyond the coverage specified in this warranty document. All such
expenses are your responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT
ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE PURCHASER SHALL BE LIMITED TO THOSE
PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT
OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY OBLIGATION UNDER THIS AGREEMENT
INCLUDING THE OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING THE
FOREGOING WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY A DULY
AUTHORIZED OFFICER OF HTP. THE WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE
ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your HTP warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the
exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the water heater manufactured and sold by HTP. HTP neither assumes nor authorizes anyone to
assume for it any other obligation or liability in connection with said water heaters.
HTP reserves the right to change specifications or discontinue models without notice.