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Conferring with our client, Installing technician – Fairbanks Ultegra Junior Bench Scale User Manual

Page 8

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Section 2: Service Policy Information

07/2013

8

51119 Rev. 4

2.2. Conferring with Our Client

The technician must be prepared to recommend the arrangement of components which

provides the most efficient layout, utilizing the equipment to the best possible advantage.

Explain and review the warranty policy with the customer.

The

installing technician

is responsible that all personnel are

fully trained and familiar with the equipment's capabilities and
limitations before the installation is considered complete.

All electrical assemblies must be returned intact for replacement credit using the

standard procedures.

At the time of installation, all electronic and mechanical adjustments are considered to

be part of the installation, and are included in the installation charge(s).

The AC receptacle/outlet shall be located near the Indicator and easily accessible.

Electrical connections other than those specified may not be performed.

2.2.1. Service technician’s responsibilities

All electronic and mechanical calibrations and/or

adjustments required for making this equipment perform
to accuracy and operational specifications are considered
to be part of the installation.

They are included in the installation charge.

Only those charges which are incurred as a result of the

equipment's inability to be adjusted or calibrated to
performance specifications may be charged to warranty.

The equipment consists of printed circuit assemblies which

must be handled using ESD handling procedures, and must be replaced as units.

Replacement of individual components is not allowed.

The assemblies must be properly packaged in ESD

protective material and returned intact for replacement
credit per normal procedures.

2.2.2. Users’ responsibility

Absolutely no physical, electrical or program modifications other
than selection of standard options and accessories are to be
made to this equipment.