Server PUMPS - Manual (Page 4)

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Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
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262.628.5600
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800.558.8722

262.628.5110
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[email protected]

www.server-products.com
GENERAL SERVICE, REPAIR, OR
RETURNS
Before sending any item to Server Products for service, re-
pair, or return, contact Server Products customer service to
request a Return Authorization Number. Merchandise
must be sent to Server Products with this number.
Merchandise being returned for credit must be in new
and unused condition and not more than 90 days old and
will be subject to a 20% (percent) restocking charge.
Electrical parts (thermostats, heating elements etc.) are
not returnable.
Server Products maintains a fully staffed service depart-
ment with highly skilled factory trained personnel. Service
is extremely prompt. Under normal circumstances, a re-
paired unit is shipped out the day after it is received. Labor
charges are reasonable.
SERVICE
Contact your dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
• Model Letters/Name/Numbers
• Part Numbers- P/N
• Series Numbers/Letters
• Part Description
This information and other important data is stamped on
the lid or cylinder of pumps or on the bottom or back side
of every unit.
TROUBLESHOOTING
PROBLEMS WITH PUMP OPERATION AND/OR FLOW:
• Clean pump.
PUMP DISPENSES LITTLE OR NO PRODUCT.
• Product may be too stiff or contain a solid
that will not pass through pump.
PORTION CONTROL IS NOT CONSISTENT.
• Inspect gaging collar for any damage and/or
proper installation.
PUMP PLUNGER DOES NOT RETURN TO TOP OF STROKE
AFTER DISPENSING PRODUCT.
• Inspect spring for any damage; bent or
broken. Replace spring if necessary.
PUMP DRIPS.
• Clean discharge tube with supplied cleaning
brushes.
• Ensure product is not being heated by any
external source(s) causing product to expand
and drip from pump.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited warranty against defects in materials and
workmanship. For complete warranty information go to:
www.server-products.com
SCOPE OF WARRANTY:
Server Products Inc. (“Server Products”) warrants that,
for a period of two (2) years from the date of purchase
(the “Warranty Period”), the equipment manufactured by
it will be free from defects in workmanship and materials
provided the equipment is used in the manner and in the
environment for which they were manufactured.
DISCLAIMERS AND LIMITATIONS:
Other than as set forth above, Server Products specifically
disclaims all express and implied warranties, including but
not limited to, warranties of merchantability and/or fitness
for a particular purpose or use.
This warranty does not extend to repairs or alterations
undertaken without the prior written consent of Server
Products or for goods that are misused, abused or ne-
glected or if the goods are not properly stored, maintained,
installed or operated.
Server Products shall not be liable for incidental, special,
indirect, exemplary, punitive or consequential damages
resulting from the use of the good or arising out of any
breach of this warranty; including but not limited to dam-
age to property or loss of profits or revenue.
CLAIMS ADMINISTRATION:
All warranty claims must be made by calling our customer
service department for a return authorization during the
Warranty Period and any alleged defective unit must be
returned to Server Products factory, freight prepaid.
Upon receipt of any defective unit, Server Products, at its
option, may either: (i) replace any equipment proved to be
defective, (ii) remedy or repair such defect or (iii) refund
the purchase price of the defective equipment in the form
of a credit applicable to future purchases. Server Products
obligation and Buyer’s sole remedy will be limited to these
options. In the case of units or parts purchased by Server
Products from a third-party supplier: Server Products’ obli-
gation and Buyer’s sole remedy against Server Products or
Server Products’s suppliers shall not exceed the settlement
which Server Products is able to obtain from its supplier.
SAFETY GUIDELINES WHEN
USING THIS PUMP:
According to food and safety regulations, most foods must
be stored and/or served at certain temperatures or they
could become hazardous. Check with your local food and
safety regulators for specific guidelines.
Be aware of the product you are serving and the
temperature the product is required to maintain.
Server Products, Inc. can not be responsible for the
serving of potentially hazardous product.
NSF International lists this pump as:
“Not acceptable for dispensing potentially
hazardous foods.”
Stainless steel is one of the best materials for food
serving and storage, but there are many products which
can corrode it. If you notice corrosion beginning on
any stainless steel surface, you may need to change
the cleansing agent, sanitizing agent, or the cleaning
procedures you are using.
• Products containing: acids, alkalines, chlorine,
or salt can corrode stainless steel.
• Sauerkraut and Au Jus sauces corrode stainless
steel. Server Products, Inc. regrets that we can not
honor warranty claims on stainless steel parts that
have been affected by sauerkraut
or Aus Jus.